Refund Policy — Plum Acquisition
Effective Date: February 25, 2026
Our Guarantee
Plum Acquisition operates on a pay-per-client model. Before work begins, you and Plum Acquisition agree in writing on the number of high-ticket clients to be delivered within a given engagement period.
If we deliver fewer clients than the agreed number, you receive a refund for each undelivered client. The per-client refund amount is defined in your signed contract.
Example:
You pay for 3 clients. We deliver 2. You receive a refund for 1. No disputes, no chasing.
What Counts as a Delivered Client
A delivered client is a qualified prospect sourced through our LinkedIn outreach who: (a) meets the ideal client profile criteria agreed upon before the engagement begins, (b) attends a sales call, and (c) converts to a paying client for your business.
The specific definition of a qualified client is documented in your contract before any work begins. There is no ambiguity — if a prospect doesn't meet the agreed criteria, it does not count toward your total.
Important Notes
- All refund terms are written into your individual contract before the engagement starts.
- Refunds are issued for the specific number of undelivered clients only, not for partial or subjective dissatisfaction.
- Refunds are not applicable if the shortfall results from the client's failure to attend scheduled calls, failure to follow through on the sales process, or material misrepresentation of their target market.
- Refund eligibility is assessed at the end of the agreed engagement period unless otherwise specified in your contract.
How to Request a Refund
To initiate a refund, contact your dedicated account manager or reach out via the contact details provided during onboarding. We will review your account's delivery metrics against your contract and process any applicable refund according to the timeline specified in your agreement.
Contact
For questions about this policy, please use the contact details provided during onboarding.